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Booking Terms and Conditions

By submitting my reservation request on this website on-line or verbally with an authorized representative of 5 Star Grand Canyon Helicopter Tours, LLC., I acknowledge that I have read and agreed to: ONLINE TOUR BOOKING CONDITIONS & WEBSITE USAGE AGREEMENT, as stated below:

ONLINE TOUR BOOKING TERMS CONDITIONS:

ONLINE BOOKINGS: Your credit card will be charged the full tour retail amount, at the time you place your online booking order. Information and instructions will be supplied after securing your online booking. Your departure date and time will be emailed to you within 24 hours. For all bookings made within 24 hrs. of travel date, please call our Reservations Department – Call Center directly at: 702-565-7827 (6am to 10pm PST).

VALID IDENTIFICATION REQUIRED: A valid photo indentification will be required at the time of check-in. This can either be a valid Government issued passport or Driver’s license. If you purchased your tour with a credit card, please bring the original form of payment as proof of purchase. It is a Felony Crime to board an FAA Approved Part 135 Air Carrier using an stolen or Fraudulent credit card.

CANCELLATION: 72 hours cancellation notice of the applicable tour day/day/date is required for Grand Canyon Helicopter and Las Vegas Night Strip Helicopter Tours. Tours cancelled within 72 hours. of the applicable tour day/date/time will result in 100% cancellation fee of the applicable retail price. Note: 30 days cancellation notice required for Grand Canyon West Overnight Cabin Stay tours (ST4). 7 days cancellation notice required for Grand Canyon, Valley of Fire and Las Vegas Night Strip helicopter Wedding Packages. NO SHOWS are subject to 100% of the applicable tour retail price. All cancellations made with in the applicable required notification period are subject to a $25.00 processing fee (per person).

CUSTOMER SERVICE: Customer service feedback must be submitted within 30 days of the applicable tour day/date of travel in writing by emailing to: reservations@5starhelicoptertours.com.

REFUNDS: In the event service(s) described in the applicable 5 Star Grand Canyon Helicopter Tours, LLC., tour itinerary cannot be provided due to cause beyond the control of 5 Star Grand Canyon Helicopter Tours, LLC., we will exercise all efforts to provide comparable service(s). If your tour itinerary package is cancelled and comparable service(s) cannot be provided, 5 Star Grand Canyon Helicopter Tours, LLC, will refund all monies paid to 5 Star Grand Canyon Helicopter Tours, LLC. Please allow up to five (5) business days for refund processing. Refunds will not be given for any unused portion of a tour.

PRICES: Prices are in U.S. Dollars and are subject to change without notice. Children 12 years and under must be accompanied by a Parent of Guardian. Children (2) years of age must purchase a seat at the applicable retail price. Prices and itineraries are subject to change without notice. Tours require a minimum of four (4) passengers to operate.

RECONFIRMATION: Reservations must be reconfirmed 48 hrs in advance of the applicable tour day/date/time by calling 702-565-7827 (7am – 10pm Pacific Time Zone). Failure to reconfirm your applicable flight/tour may result in you being off loaded from your originally booked tour day/date/time.

COMFORT & SAFETY: In the interests of comfort and safety, Passengers exceeding 250 lbs / 113 kg for Grand Canyon tours, and 275 lbs / 124 kg for Las Vegas flights, will be required to purchase an additional seat at the applicable retail price. Due to weight restrictions seat assignments cannot be guaranteed. Passengers exceeding stated body weights may be off-loaded at the time of check-in. Requests cannot be guaranteed and are subject to aircraft weight and balance safety compliance.

FLIGHT ROUTES/TIMES: For safety, flight routes and flght times may vary due to weather conditions. 5 Star Grand Canyon Helicopter Tours, LLC, reserves the right to upgrade passengers onto another tour. Flight times are approximate and include loading and unloading.

RETAIL PRICES, APPLICABLE FEES & FUEL: Retail prices, applicable fees and fuel are included in the price of the tour, unless otherwise stated, and are subject to change without notice. Prices listed are in U.S. dollars.

AIR TERMINAL LOCATION & OPERATIONS:

GRAND CANYON HELICOPTER TOURS

1421 Airport Road, Suite 110, Boulder City, Nevada 89005 USA.

LAS VEGAS STRIP HELICOPTER TOURS

Cheyene Air Center, 4511 W. Cheyenne Ave, Suite 101, North Las Vegas, Nevada 89032 USA

Flights are operated by 5 Star Grand Canyon Helicopter Tours, LLC – FAA Certified Part 135 – Air Carrier No 5S9A132O

WEBSITE USAGE AGREEMENT

PRIVACY POLICY: Your privacy is important to 5 Star Grand Canyon Helicopter Tours, LLC. Your email address and name, street address and telephone numbers are stored in our database. 5 Star Grand Canyon Helicopter Tours, LLC will not sell, rent, trade, or give your name, email address or any other personal information to any other organization. However, 5 Star Grand Canyon Helicopter Tours, LLC, reserves the right to release information to the appropriate authorities, if we believe that such release is reasonably necessary to comply with the law or to protect the property of 5 Star Grand Canyon Helicopter Tours, LLC, or safety of 5 Star Grand Canyon Helicopter Tours, LLC, or any of its affiliated companies, our employees, users, or others. Future changes to our privacy policy will be posted in advance on this page. If you prefer not to receive email or postal mail from us, telephone us at 702-565-STAR (7827). We will gladly honor your request.

WEBSITE USAGE AGREEMENT: 5 Star Grand Canyon Helicopter Tours, LLC, maintains 5StarHelicopterTours.com (the site) and all of the information, data, software, photographs, logos, graphs, videos, typefaces, graphics, music, sounds, images, illustrations, designs, icons, and other materials (collectively “Content”) for your information on tours and services sold by 5 Star Grand Canyon Helicopter Tours, LLC. All Content in and on our site is for information purposes only. By using this site, you agree to these terms.

COPYRIGHTS: All Content on the website is copyrighted (unless otherwise noted), and may not be used, except as provided in these terms, or in the text on the site, without the prior written permission of 5 Star Grand Canyon Helicopter Tours, Inc. Content on the site are either the property, or used with the permission by 5 Star Grand Canyon Helicopter Tours, LLC.

TRADEMARKS: The trademarks, service mark, design and logos (collectively the Trademarks) displayed on our web site are the registered trademarks of 5 Star Grand Canyon Helicopter Tours, LLC. Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any Trademarks displayed on the site without the written permission of 5 Star Grand Canyon Helicopter Tours, LLC.

USE OF SITE: Only approved third party resellers and vendors may use or download Content for the promotion of 5 Star Grand Canyon Helicopter Tours, LLC, products or tours. You may not use or download content for any other commercial purpose without 5 Star Grand Canyon Helicopter Tours, LLC, prior written permission. 5 Star Grand Canyon Helicopter Tours, LLC, also assumes no responsibilities, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or you downloading of Content from the Site. 5 Star Grand Canyon Helicopter Tours, LLC, may at any time modify these Terms of the Site Usage and your continued use of the Site will be conditioned upon the Terms of the Site Usage in force at the time of your use.