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Booking Terms and Conditions

By submitting my reservation request on this website on-line or verbally with an authorized representative of 5 Star Grand Canyon Helicopter Tours, LLC., I acknowledge that I have read and agreed to: ONLINE TOUR BOOKING CONDITIONS & WEBSITE USAGE AGREEMENT, as stated below:

ONLINE TOUR BOOKING TERMS, CONDITIONS & PRIVACY POLICY:

ONLINE BOOKINGS: Your credit card will be charged the full tour retail amount, at the time you place your online booking order. Information and instructions will be supplied after securing your online booking. Your departure date and time will be emailed to you within 24 hours. For all bookings made within 24 hrs. of travel date, please call our Reservations Department – Call Center directly at: 702-565-7827 (6am to 10pm PST).

VALID IDENTIFICATION REQUIRED: A valid photo indentification will be required at the time of check-in. This can either be a valid Government issued passport or Driver’s license. If you purchased your tour with a credit card, please bring the original form of payment as proof of purchase. It is a Felony Crime to board an FAA Approved Part 135 Air Carrier using an stolen or Fraudulent credit card.

CANCELLATION: 72 hours cancellation notice of the applicable tour day/day/date is required for Grand Canyon Helicopter and Las Vegas Night Strip Helicopter Tours. Tours cancelled within 72 hours. of the applicable tour day/date/time will result in 100% cancellation fee of the applicable retail price. Note: 30 days cancellation notice required for Grand Canyon West Overnight Cabin Stay tours (ST4). 7 days cancellation notice required for Grand Canyon, Valley of Fire and Las Vegas Night Strip helicopter Wedding Packages. NO SHOWS are subject to 100% of the applicable tour retail price. All cancellations made with in the applicable required notification period are subject to a $25.00 processing fee (per person).

CUSTOMER SERVICE: Customer service feedback must be submitted within 30 days of the applicable tour day/date of travel in writing by emailing to: [email protected]5starhelicoptertours.com.

REFUNDS: In the event service(s) described in the applicable 5 Star Grand Canyon Helicopter Tours, LLC., tour itinerary cannot be provided due to cause beyond the control of 5 Star Grand Canyon Helicopter Tours, LLC., we will exercise all efforts to provide comparable service(s). If your tour itinerary package is cancelled and comparable service(s) cannot be provided, 5 Star Grand Canyon Helicopter Tours, LLC, will refund all monies paid to 5 Star Grand Canyon Helicopter Tours, LLC. Please allow up to five (5) business days for refund processing. Refunds will not be given for any unused portion of a tour.

PRICES: Prices are in U.S. Dollars and are subject to change without notice. Children 12 years and under must be accompanied by a Parent of Guardian. Children (2) years of age must purchase a seat at the applicable retail price. Prices and itineraries are subject to change without notice. Tours require a minimum of four (4) passengers to operate.

RECONFIRMATION: Reservations must be reconfirmed 48 hrs in advance of the applicable tour day/date/time by calling 702-565-7827 (7am – 10pm Pacific Time Zone). Failure to reconfirm your applicable flight/tour may result in you being off loaded from your originally booked tour day/date/time.

COMFORT & SAFETY: In the interests of comfort and safety, Passengers exceeding 250 lbs./ 114 kg. will be required to purchase an additional seat at the applicable retail price, Due to weight restrictions seat assignments cannot be guaranteed. Passengers exceeding stated body weights may be off-loaded at the time of check-in. Requests cannot be guaranteed and are subject to aircraft weight and balance safety compliance.

FLIGHT ROUTES/TIMES: For safety, flight routes and flght times may vary due to weather conditions. 5 Star Grand Canyon Helicopter Tours, LLC, reserves the right to upgrade passengers onto another tour. Flight times are approximate and include loading and unloading.

RETAIL PRICES, APPLICABLE FEES & FUEL: Retail prices, applicable fees and fuel are included in the price of the tour, unless otherwise stated, and are subject to change without notice. Prices listed are in U.S. dollars.

AIR TERMINAL LOCATION & OPERATIONS:

GRAND CANYON HELICOPTER TOURS

1421 Airport Road, Suite 110, Boulder City, Nevada 89005 USA.

LAS VEGAS STRIP HELICOPTER TOURS

Cheyene Air Center, 4511 W. Cheyenne Ave, Suite 101, North Las Vegas, Nevada 89032 USA

Flights are operated by 5 Star Grand Canyon Helicopter Tours, LLC – FAA Certified Part 135 – Air Carrier No 5S9A132O

WEBSITE USAGE AGREEMENT

WEBSITE USAGE AGREEMENT: 5 Star Grand Canyon Helicopter Tours, LLC, maintains 5StarHelicopterTours.com (the site) and all of the information, data, software, photographs, logos, graphs, videos, typefaces, graphics, music, sounds, images, illustrations, designs, icons, and other materials (collectively “Content”) for your information on tours and services sold by 5 Star Grand Canyon Helicopter Tours, LLC. All Content in and on our site is for information purposes only. By using this site, you agree to these terms.

COPYRIGHTS: All Content on the website is copyrighted (unless otherwise noted), and may not be used, except as provided in these terms, or in the text on the site, without the prior written permission of 5 Star Grand Canyon Helicopter Tours, Inc. Content on the site are either the property, or used with the permission by 5 Star Grand Canyon Helicopter Tours, LLC.

TRADEMARKS: The trademarks, service mark, design and logos (collectively the Trademarks) displayed on our web site are the registered trademarks of 5 Star Grand Canyon Helicopter Tours, LLC. Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any Trademarks displayed on the site without the written permission of 5 Star Grand Canyon Helicopter Tours, LLC.

USE OF SITE: Only approved third party resellers and vendors may use or download Content for the promotion of 5 Star Grand Canyon Helicopter Tours, LLC, products or tours. You may not use or download content for any other commercial purpose without 5 Star Grand Canyon Helicopter Tours, LLC, prior written permission. 5 Star Grand Canyon Helicopter Tours, LLC, also assumes no responsibilities, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in the Site or you downloading of Content from the Site. 5 Star Grand Canyon Helicopter Tours, LLC, may at any time modify these Terms of the Site Usage and your continued use of the Site will be conditioned upon the Terms of the Site Usage in force at the time of your use.

Privacy Policy of 5 Star Grand Canyon Helicopter Tours

Your privacy is important to 5 Star Grand Canyon Helicopter Tours, LLC. Your email address and name, street address and telephone numbers are stored in our database. 5 Star Grand Canyon Helicopter Tours, LLC will not sell, rent, trade, or give your name, email address or any other personal information to any other organization. However, 5 Star Grand Canyon Helicopter Tours, LLC, reserves the right to release information to the appropriate authorities, if we believe that such release is reasonably necessary to comply with the law or to protect the property of 5 Star Grand Canyon Helicopter Tours, LLC, or safety of 5 Star Grand Canyon Helicopter Tours, LLC, or any of its affiliated companies, our employees, users, or others. Future changes to our privacy policy will be posted in advance on this page. If you prefer not to receive email or postal mail from us, telephone us at 702-565-STAR (7827). We will gladly honor your request.

5 Star Grand Canyon Helicopter Tours LLC operates the https://www.5starhelicoptertours.com website, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the 5starhelicoptertours.com website.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at https://www.5starhelicoptertours.com, unless otherwise defined in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.